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Service Guarantee

We guarantee that our web servers will be up and running at least 99.5% of the time, or you get service uptime credit applied to your next month's bill!

If a server is down: You get this much credit:
2 consecutive hours 10% of your regular fees
4 consecutive hours 20% of your regular fees
7 consecutive hours or more 25% of your regular fees
7 non-consecutive hours in any single month 25% of your regular fees
24 hours (consecutive or otherwise) in any single month Full month free!

Limitations: we guarantee uptime only for our servers. For uptime credit on an outage for an individual web site, where the server itself was functioning normally, downtime is accrued from the time that you notify us of the outage using our Service Call system. Because it is impossible for us to monitor each separate web site residing on our servers, no credit can be issued if you fail to notify us that your web site is unreachable. If your web site cannot be reached due to other problems, such as router failure or failure of equipment not under the control of CommKal Hosting Solutions, those types of problems do not fall under this guarantee.

Consecutive-hour downtime credit will be applied automatically, as we are easily able to track this downtime. However, to claim non-consecutive downtime credit for the month, you must contact us, in writing, documenting the specific dates/times of downtime. We will need to confirm the information you provide in our server logs before a credit can be issued.

CommKal Hosting Solutions is responsible only for account hosting fees. We cannot be held responsible for any losses to your business caused by any downtime.

For the purpose of this agreement, downtime is defined as any period when the server is not serving web sites or e-mail for 15 minutes or longer, and where the downtime was not scheduled in advance for systems maintenance performed during our maintenance window of 12 a.m. to 5 a.m. Pacific Time daily.

30-Day Money Back Guarantee

If you're not completely satisfied with your experiences here at CommKal Hosting Solutions, just notify us that you've found another web host within 30 days of your account signup and we'll refund your regular monthly hosting fees from your first month! No questions asked!

Refunds must be requested via e-mail within the 30-day evaluation period, and all e-mail messages must be followed up by a written request within 10 days. We require the e-mail notice to confirm that your request was made within the 30-day evaluation period, but we cannot refund any money without notification via regular postal mail or facsimile transmission to the address or fax number on our contact page
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